Shipping and Delivery Policy

Thank you for shopping with The Clotho India! We strive to provide you with a seamless shopping experience, including efficient shipping and delivery services. Please review our shipping and delivery policy below:

Processing and Shipping Time

• Order Processing: Orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
• Shipping Time: Estimated delivery time varies based on location:
  • Metro Cities: 3-5 business days
  • Other Cities & Towns: 5-7 business days
  • Remote Locations: 7-10 business days
• Delays: Delivery timelines may be affected by factors beyond our control, such as weather conditions, courier delays, or public holidays.

Shipping Charges

• Standard Shipping: Shipping charges are calculated at checkout based on your location and the weight of your order.
• Free Shipping: We offer free shipping on orders above a certain value, as specified on our website.
• Express Shipping: Expedited delivery options may be available at an additional cost. Please contact us for more details.

Order Tracking

• Once your order is shipped, you will receive a tracking number via email or SMS.
• You can track your order through the courier’s website using the tracking number provided.

Delivery Policy

• Delivery Attempts: Our courier partners will attempt delivery up to two times. If unsuccessful, the package will be returned to us.
• Address Accuracy: Please ensure that your shipping address and contact details are accurate to avoid delivery issues.
• Missed Delivery: If you miss the delivery, please contact the courier service directly or reach out to us for assistance.

International Shipping

• Currently, we only ship within India. International shipping options may be introduced in the future.

Damaged or Lost Shipments

• Damaged Packages: If your package arrives damaged, please take photos of the item and packaging and contact us within 48 hours of delivery.
• Lost Shipments: If your order is marked as delivered but not received, please contact our support team within 48 hours so we can assist in resolving the issue.

Returns and Exchanges

• If you need to return or exchange an item, please refer to our Refund Policy for detailed instructions.

Contact Us For any shipping or delivery inquiries, please contact us at:

The Clotho India
Mob No.: +91 7277077420
E-mail: [email protected]

Thank you for choosing The Clotho India! We appreciate your trust in us.