Shipping and Delivery Policy

Thank you for shopping with The Clotho India! We strive to provide you with a seamless shopping experience, including efficient shipping and delivery services. Please review our shipping and delivery policy below:

Processing and Shipping Time

Order Processing: Orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Time: Estimated delivery time varies based on location:
- Metro Cities: 3-5 business days
- Other Cities & Towns: 5-7 business days
- Remote Locations: 7-10 business days
Delays: Delivery timelines may be affected by factors beyond our control, such as weather conditions, courier delays, or public holidays.

Shipping Charges

Standard Shipping: Shipping charges are calculated at checkout based on your location and the weight of your order.
Free Shipping: We offer free shipping on orders above a certain value, as specified on our website.
Express Shipping: Expedited delivery options may be available at an additional cost. Please contact us for more details.

Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS.
You can track your order through the courier’s website using the tracking number provided.

Delivery Policy

Delivery Attempts: Our courier partners will attempt delivery up to two times. If unsuccessful, the package will be returned to us.
Address Accuracy: Please ensure that your shipping address and contact details are accurate to avoid delivery issues.
Missed Delivery: If you miss the delivery, please contact the courier service directly or reach out to us for assistance.

International Shipping

Currently, we only ship within India. International shipping options may be introduced in the future.

Damaged or Lost Shipments

Damaged Packages: If your package arrives damaged, please take photos of the item and packaging and contact us within 48 hours of delivery.
Lost Shipments: If your order is marked as delivered but not received, please contact our support team within 48 hours so we can assist in resolving the issue.

Returns and Exchanges